Starting, growing, or managing a business can be complex—especially when it comes to navigating government services, applying for licenses, or understanding regulations. Fortunately, Service NSW offers a highly effective solution through its one-on-one business consultation service. Whether you’re launching a startup, expanding internationally, recovering from disaster, or just need direction, a personalized business consultation can save you time, money, and confusion.
This guide will walk you through everything you need to know about booking a one-on-one consultation with Service NSW. It includes eligibility, booking steps, types of advisors available, and the kinds of help you can expect to receive.
Why Choose a One-on-One Consultation?
Many business owners feel overwhelmed by red tape or struggle to find the right contacts in government departments. A one-on-one consultation ensures that you receive tailored advice specific to your business situation, industry, and goals. Unlike general support hotlines or online resources, these consultations are structured around your needs and are conducted by expert advisors familiar with your region and business type.
Key Benefits:
- Personalised roadmap to starting or expanding your business
- Support with grants, tenders, permits, and licenses
- Industry-specific guidance and resources
- Help navigating state and federal programs
- Access to Aboriginal, multicultural, and regional business services
Types of Business Advisors Available
When booking a consultation, you can request the type of support you need based on your identity or business goals. Service NSW offers several categories of business advisors:
- Business Concierge – Ideal for general business setup, compliance, and government interaction
- Aboriginal Business Advisors – Culturally sensitive guidance for Aboriginal and Torres Strait Islander entrepreneurs
- Multicultural Advisors – Support for culturally and linguistically diverse (CALD) business owners
- Export and International Growth Advisors – Tailored help with going global
- Disaster Recovery Advisors – Support for businesses affected by floods, fires, or COVID-19
How to Book a Consultation: Step-by-Step
Step 1: Visit the Service NSW Business Page
Start by going to the official Service NSW Business Portal. This is your gateway to everything from grants to licenses and business advisory appointments.
Step 2: Access the Business Concierge Service
On the homepage, look for the “Business Concierge” option or simply search for “book a business consultation.” Click on the link that guides you to connect with an advisor.
Step 3: Fill Out the Booking Form
You will be asked to fill out a form with essential details:
- Your business name (if applicable)
- Type of business or industry
- Your specific needs or concerns
- Preferred mode of consultation: phone, video call, or in-person
- Your location and availability
Step 4: Choose Consultation Type
Next, select the type of advisor you’d like to speak with (e.g., Aboriginal business advisor, export advisor, general concierge). This ensures you are matched with someone who understands your unique needs.
Step 5: Confirm and Attend Your Appointment
After submitting your form, you’ll receive an email with confirmation details and the name of your assigned advisor. Be prepared for your appointment with any necessary business documents, grant applications, or registration numbers.
Tips for a Successful Consultation
- List your top 3 priorities or questions before the session
- Have your ABN, business address, and contact details ready
- Prepare a summary of your business goals or pain points
- Follow up by requesting any documentation or links discussed during the session
What Kind of Help Can You Get?
Consultations can be useful at any stage of your business journey. Here’s what you might be able to address during your session:
- Step-by-step help starting a new business
- Accessing COVID-19 recovery grants or natural disaster aid
- Understanding your licensing and compliance obligations
- Preparing to sell your goods or services to the NSW Government
- Growing your business through new marketing or export channels
Available Modes of Consultation
Choose the method that works best for your lifestyle or business environment:
- Phone Consultations: Great for fast, accessible help
- Video Conferencing: Ideal for sharing documents or discussing complex plans
- In-Person Meetings: Available at select Service NSW Centres, often for regional or community-based business owners
Conclusion: Take the First Step Toward Business Success
One-on-one consultations through Service NSW are an invaluable opportunity to receive tailored support from professionals who understand the local business environment. Whether you’re starting from scratch, pivoting your operations, or scaling toward new heights, don’t try to figure it all out on your own. Book a session today and gain the tools, knowledge, and confidence to take your business forward.
Visit service.nsw.gov.au/business or call 13 77 88 to schedule your consultation now.
📬 Want to Share Your Business Journey?
Have you used Service NSW’s one-on-one consultation services to build your business? We’d love to share your story with other entrepreneurs.
Email your guest blog pitch or business journey to [email protected]
