Starting, growing, or managing a business in New South Wales comes with a mix of opportunities and challenges. Whether you need help with registering your business, navigating legal requirements, applying for grants, or accessing government support, Service NSW offers personalized, one-on-one business advice to guide you every step of the way.
This in-depth blog explains how you can easily connect with Service NSW’s Business Concierge team—a dedicated service designed to help small businesses access tailored advice, government programs, and growth support.
Why One-on-One Advice Matters
No two businesses are alike. While general resources and websites are helpful, they can’t always address your specific situation. One-on-one guidance from Service NSW ensures that you receive expert advice customized to:
- Your industry type
- Your stage in the business lifecycle (startup, expansion, recovery)
- Specific licensing and regulatory needs
- Your local council area’s business rules
- Access to relevant grants, training, and networking
The Business Concierge service is free and available to any business owner in NSW looking for clarity, direction, and support from a real person.
Step 1: Know What Service NSW Can Help With
Before reaching out, it’s useful to understand the range of support available through the Business Concierge service. They can assist you with:
- Business registration and ABN setup
- Finding and applying for relevant licences and permits
- Navigating COVID-19 recovery programs or disaster relief
- Identifying and applying for government grants and financial incentives
- Selling goods and services to the NSW Government
- Expanding your business locally or overseas
- Accessing support tailored for women, multicultural, and Aboriginal or Torres Strait Islander business owners
This wide range of expertise ensures that no matter what your challenge or question is, Service NSW likely has a solution or resource to help.
Step 2: Choose How to Connect
You can connect with Service NSW for business advice through several convenient methods:
1. Online Portal
- Visit the Service NSW for Business portal.
- Click on “Connect with a Business Concierge”.
- Fill in a short form with details about your business and needs.
- You’ll be contacted within 1–3 business days to arrange a one-on-one consultation.
2. Phone Support (13 77 88)
- Call 13 77 88 and follow the prompts to reach the Business Concierge team.
- Phone lines are open Monday to Friday, from 7:00 AM to 7:00 PM (AEST).
- For urgent support—such as during natural disasters—you may get priority service.
3. In-Person Visit
- You can visit a Service NSW Centre near you and request to speak with a Business Concierge.
- Staff will help schedule an appointment and begin the support process.
- Great for businesses needing documentation reviewed or immediate help.
4. Request a Callback
- If phone lines are busy, you can request a callback through the Service NSW website.
- A Business Concierge will contact you at a time that suits your schedule.
Step 3: Prepare for Your Session
To make the most of your one-on-one meeting, come prepared with the following:
- Your Australian Business Number (ABN), if you have one
- A short overview of your business activities
- Your top 2–3 questions or goals (e.g., “I need help applying for a grant”)
- Any existing business plans, financial data, or licensing documents (optional but helpful)
This helps the advisor tailor their guidance to your exact needs and offer relevant support in the first session.
Step 4: Get a Personalized Action Plan
After your session, you’ll typically receive a follow-up email summarizing the advice and listing next steps. This may include:
- Links to specific grant applications or government programs
- Checklists for registering your business or applying for permits
- Referrals to partner services like Business Connect or Jobs NSW
- Details about upcoming workshops or training events
Some business owners may also receive follow-up calls to check on their progress or offer new opportunities.
Step 5: Use Ongoing Support Channels
One-on-one business advice from Service NSW is not a one-time service. You can continue to contact your assigned Business Concierge as your business grows or as new challenges arise. Additional tools and ongoing support include:
- Small Business Support Toolkits
- Disaster Recovery Assistance
- Export readiness guidance and training
- Digital transformation support
Businesses often rely on this advisory network for continuous success, whether scaling their operations, recovering from disruptions, or expanding to new markets.
Specialised Support for Priority Groups
Service NSW ensures inclusive access by offering targeted support for underrepresented groups in business, such as:
👩 Women in Business
- Grants, networking events, and mentorship programs
- Work-life balance and childcare business integration support
🖤 Aboriginal and Torres Strait Islander Business Owners
- Connections to the Aboriginal Procurement Policy (APP)
- Access to Indigenous business directories and coaching
🌏 Multicultural Entrepreneurs
- Translated business resources and multilingual concierge support
- Culturally tailored workshops and access to interpreter services
Final Thoughts: Your Business Journey Starts with One Call
Launching and growing a business doesn’t have to be a lonely or confusing journey. With Service NSW’s one-on-one Business Concierge service, you gain a reliable partner who can help you navigate bureaucracy, unlock opportunities, and stay compliant.
So whether you’re just starting out or planning your next big move, take advantage of the free, personalized advice available to every business owner in NSW.
Start today—book your Business Concierge session here.
📢 Have Advice to Share? Publish Your Insights with Us
Are you a business owner who benefited from Service NSW support? Or do you provide services to entrepreneurs in NSW?
📧 Email us at [email protected] to share your story or publish a guest blog. Your insights can help more business owners take their next steps with confidence.
