How to Apply for a New Water Connection in Kerala – Step-by-Step Guide

Published by: PEAK Business Consultancy Services | Website: www.ourtaxpartner.com

Table of Contents

• Introduction
• 1. Who Can Apply for a New Water Connection?
• 2. Documents Required
• 3. How to Apply for a New Water Connection Online
• 4. How to Apply Offline (Manual Submission)
• 5. Application Fees and Connection Charges
• 6. Site Inspection and Installation Process
• 7. How to Check Application Status
• 8. Frequently Asked Questions (FAQs)
• Conclusion

Introduction

Getting a new water connection in Kerala has become more streamlined with the digital services offered by the Kerala Water Authority (KWA). Whether you are a homeowner, commercial establishment, or builder, you can now apply for a water connection both online and offline. This blog outlines the detailed process to apply for a new KWA water connection in 2025.

1. Who Can Apply for a New Water Connection?

• Individual homeowners with legal possession of property
• Residential apartment complexes and housing societies
• Commercial establishments and business premises
• Builders and developers with approved building permits

Applicants must have access to an existing KWA water supply line nearby or be in a zone where water infrastructure exists.

2. Documents Required

• Copy of Building Permit or Completion Certificate
• Proof of Property Ownership (e.g., Sale Deed, Possession Certificate)
• Latest Property Tax Receipt
• Copy of Aadhaar Card or any valid Photo ID
• Sketch showing the building and proposed water meter point
• No Objection Certificate (NOC) if applicable (e.g., shared property)
• Plumbing Plan (for apartments and commercial buildings)

3. How to Apply for a New Water Connection Online

Step-by-step guide:

1. Visit the official Kerala Water Authority portal: https://kwa.kerala.gov.in
2. Navigate to “Online Services” and click on “New Water Connection”
3. Create an account or login if already registered
4. Click on “Apply for New Connection” and fill in applicant details:
   • Name, mobile number, and email ID
   • Address and property details
   • Building type and usage (residential/commercial)
5. Upload scanned documents (PDF or JPG format)
6. Submit the application form and note down the Application Number
7. Pay the application fee online through UPI, debit/credit card, or net banking

4. How to Apply Offline (Manual Submission)

If you prefer offline mode, follow these steps:

• Visit the nearest KWA Section Office (based on your location)
• Collect the application form for new water connection
• Fill in all the required details and attach the documents listed above
• Submit the application at the reception counter or concerned engineer
• Pay the application fee at the office cashier and obtain the receipt
• Get the acknowledgment and keep a copy for future reference

5. Application Fees and Connection Charges

• Application Processing Fee: ₹100 to ₹300 (varies by zone)
• Security Deposit: ₹1,500 (residential) or higher for commercial use
• Connection Charges: Based on pipe length, meter size, and usage category
• Plumber Fee: Paid separately to licensed KWA plumber
• Water Meter Cost: May be included or required separately

All payments must be made only through approved KWA channels or bank challans.

6. Site Inspection and Installation Process

After submitting the application:

• A Junior Engineer (JE) will inspect the site within 7–10 working days
• The JE verifies pipeline access, building distance, and infrastructure availability
• If approved, you will receive a quote for connection and installation charges
• Make the final payment and confirm your availability for meter installation
• Authorized KWA plumber installs the meter and pipeline
• You receive a formal connection certificate and KWA consumer number

7. How to Check Application Status

You can check the status online:

1. Go to the KWA portal: kwa.kerala.gov.in
2. Click on “Track Application Status”
3. Enter your Application Number and registered mobile number
4. View real-time updates on inspection, approval, and installation progress

Alternatively, contact your local KWA office with your reference number.

8. Frequently Asked Questions (FAQs)

Q1: Can tenants apply for water connections?
Only property owners or individuals with proper authorization can apply. Tenants need a No Objection Certificate (NOC) from the owner.

Q2: What is the average time for connection approval?
Typically, 15 to 30 working days depending on site conditions and document verification.

Q3: Are there different rates for domestic and commercial connections?
Yes. Charges and tariffs vary based on usage category.

Q4: Can I modify my existing connection or shift it?
Yes, by submitting a modification request and paying the applicable charges.

Q5: How do I get help if the online form doesn’t work?
Call the KWA helpdesk at 1916 or visit your local KWA office.

Conclusion

Applying for a new water connection in Kerala is now more transparent and efficient thanks to the digitization efforts of the Kerala Water Authority. Whether you choose the online or offline method, being prepared with the right documents and understanding the procedure can save you both time and effort. For any assistance related to application filing, documentation, or follow-up, contact PEAK Business Consultancy Services for expert support across Kerala.