Starting or running a business in New South Wales (NSW) can be both exciting and challenging. Whether you’re launching your first startup, navigating new regulations, or recovering from a crisis, having access to trusted advice and practical support is essential. That’s where Service NSW comes in. With a commitment to making business support simple and accessible, Service NSW offers multiple channels to help you get the guidance you need—whether you prefer online resources, in-person assistance, or a quick call with a business advisor.
This guide breaks down how you can connect with Service NSW for expert business help across three convenient platforms: online, in person, and by phone.
1. Connect Online: Self-Service Tools and Virtual Support
The fastest way to access information and services is often through the Service NSW Business Portal. Whether it’s 10 PM or during your lunch break, the portal is open 24/7 and packed with useful resources.
What You Can Do Online:
- Use the Business Concierge Tool to get customised support based on your business needs
- Search and apply for licences and permits across a range of industries
- Check eligibility and apply for grants or rebates, including the Small Business Fees and Charges Rebate
- Book a business advisory session with a Business Concierge or Aboriginal Business Advisor
- Access disaster recovery assistance or COVID-19 relief programs
Additionally, online chat is available for instant assistance on weekdays, providing a fast and direct way to get answers from a Service NSW representative.
2. In-Person Support: Visit a Service NSW Centre
If you prefer face-to-face interaction, you can visit your nearest Service NSW Centre for tailored assistance. This is especially helpful if you need help with multiple services at once or prefer discussing your business in a personal setting.
How In-Person Support Works:
- Book an appointment online or walk in during business hours
- Meet with a Business Concierge who will guide you through relevant services and paperwork
- Get help with registering your business name, setting up an ABN, or understanding licensing requirements
- Ask questions about business grants, permits, compliance, and more
Service NSW Centres are located across metropolitan, regional, and rural areas to ensure all business owners can access support. To find your nearest location, visit the Service Centre locator.
3. Phone Support: Speak with a Business Concierge
Sometimes you just want to talk to a real person. Service NSW’s dedicated Business Concierge hotline offers personalised help over the phone. This option is ideal for quick questions, scheduling advisory sessions, or understanding complex business processes.
Phone Support Services Include:
- Explaining application steps for permits, licences, and grants
- Referrals to specialist advisors or programs
- Guidance on tendering for government contracts
- Recovery help for businesses affected by bushfires, floods, or other natural disasters
To get started, call Service NSW on 13 77 88. Business support is available during standard business hours, Monday to Friday.
Bonus: One-on-One Business Support Services
If your business requires more in-depth assistance, Service NSW offers one-on-one advisory programs, including:
- Business Concierge Program – Personalised support for business setup, compliance, and accessing government services
- Aboriginal Business Advisory Initiative (ABAI) – Culturally appropriate advice and mentoring for Aboriginal and Torres Strait Islander business owners
- Business Connect – Access to expert advisors across marketing, finance, growth strategy, and digital transformation
You can book these services online or over the phone, and sessions may be conducted virtually or in person based on your preference and availability.
Real-Time Business Help When You Need It Most
No matter what stage your business is in—just starting, recovering from a setback, or preparing to scale—connecting with Service NSW can save you time, money, and stress. Their multi-channel support system is designed to meet you where you are and offer expert help at every step of your business journey.
Conclusion: Choose the Support Method That Works for You
Whether you prefer to browse online, visit a service centre, or talk to an advisor on the phone, Service NSW makes it easy to get the business support you need. With a strong network of tools, advisors, and programs, you don’t have to navigate your business journey alone.
Don’t wait until you’re overwhelmed—reach out today and take the next step with confidence.
📩 Want to Share Your Business Journey?
If you’ve used Service NSW to start or grow your business and want to share your story, we’d love to feature your experience on our platform. Your insights could inspire and help others!
Send your story or guest blog request to [email protected]
