As an entrepreneur or small business owner in New South Wales, growth is always top of mind—whether it’s attracting more customers locally or exploring new opportunities across borders. Navigating the right strategies, funding programs, and regulatory environments can be daunting, but with the support of Service NSW, you don’t have to do it alone.
Service NSW for Business provides tailored support to help you scale efficiently, confidently, and sustainably. From one-on-one concierge services to export guidance and access to grants, this article uncovers the top seven ways Service NSW can support your local and international growth journey.
1. One-on-One Guidance Through the Business Concierge Program
One of the most powerful tools available is the Business Concierge—a dedicated advisor who provides personalized advice and planning to help grow your business. Whether you’re expanding locally or preparing to go global, your concierge will:
- Understand your business goals and industry
- Develop a growth roadmap tailored to your stage and location
- Provide direct support with licences, compliance, and government programs
- Help you navigate growth-related challenges and connect you to other support networks
This service is free and available to all NSW-based businesses. You can connect in person, over the phone, or online by visiting service.nsw.gov.au/business.
2. Access to Government Grants and Incentives
One of the fastest ways to scale your business is by tapping into financial support through grants and rebates. Service NSW maintains a constantly updated list of programs you may be eligible for, including:
- Small business recovery grants
- Digital upgrade funding
- Export market development grants
- Apprenticeship and workforce support
With guidance from your Business Concierge, you can identify relevant programs and get help completing competitive applications to secure funding for growth initiatives.
3. Selling to the NSW Government: Become a Registered Supplier
Did you know the NSW Government procures billions of dollars in goods and services each year? Through Service NSW, your business can learn how to become a registered government supplier and win public sector contracts.
They assist with:
- Understanding tender requirements and eligibility
- Registering with the eTendering platform
- Improving your tender responses
- Leveraging Aboriginal Procurement Policy opportunities (for Indigenous-owned businesses)
This opens up long-term, stable revenue sources for businesses ready to scale sustainably.
4. Local Expansion Through Networking and Partnerships
Scaling a business isn’t just about increasing customer numbers—it’s about building community connections, collaborating with other entrepreneurs, and learning from industry leaders. Service NSW supports local growth by:
- Hosting business networking events and webinars
- Connecting you to local councils and business chambers
- Introducing you to industry-specific advisors and mentors
These partnerships can lead to strategic alliances, co-marketing opportunities, and stronger customer acquisition in your target areas.
5. Going Global: Export Readiness Support
If you’re planning to expand beyond Australian borders, Service NSW can prepare you for international success with export-specific support. They collaborate with Austrade and Global NSW to deliver:
- Export capability assessments
- Market research and feasibility studies
- Training on logistics, compliance, and legal requirements
- Referrals to export financing and risk mitigation services
Businesses in manufacturing, food, tech, and services have successfully used these resources to expand into Asia-Pacific, Europe, and North America with Service NSW’s guidance.
6. Support for Digital Growth and Transformation
Digital technology is at the heart of local and international growth. Service NSW can help you digitize your operations and improve your online visibility by offering:
- Grants for websites, digital marketing, and eCommerce
- Cyber security assessments and support
- Referrals to digital mentors or innovation hubs
- Help connecting to government-sponsored tech accelerators
This digital transformation support helps modernize your business model and improves your scalability across physical and online channels.
7. Resources for Diverse Business Owners
NSW is home to a diverse entrepreneurial community, and Service NSW tailors its programs to reflect that. Specific growth support is available for:
👩 Women in Business
- Mentorship programs and networking
- Funding pathways and leadership training
🖤 Aboriginal and Torres Strait Islander Businesses
- Access to government contracts through APP
- Support from Indigenous business officers
🌏 Multicultural and Migrant-Owned Enterprises
- Multilingual advisors and translated resources
- Referrals to culturally aligned support networks
This ensures equitable access to scaling opportunities for all NSW entrepreneurs, regardless of background or origin.
Conclusion: Scale With Confidence Using Service NSW
Scaling a business is more than a goal—it’s a journey filled with decisions, risks, and investments. Fortunately, Service NSW offers a full suite of tools, guidance, and programs to make that journey smoother, faster, and more achievable.
From personalized planning and grant access to government procurement and global expansion strategies, you’re never alone in the process.
Start your business growth journey today by booking a session with a Business Concierge at service.nsw.gov.au/business.
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