ZATCA Compliance Channels: Support, Chat, Contact Centre for Corporate Taxpayers in Saudi Arabia

The Zakat, Tax and Customs Authority (ZATCA) has invested in multiple compliance support channels to ensure corporate taxpayers in Saudi Arabia can meet their tax, Zakat, and withholding obligations efficiently. Whether you need technical assistance with e-invoicing, clarity on withholding tax filings, or help understanding the latest Zakat regulations, ZATCA offers dedicated support via online chat, contact centres, and other helpdesks. This guide covers each channel, how to use them effectively, and tips to resolve issues faster.

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1. ZATCA Online Support Portal

The online support portal is the most comprehensive channel for corporate taxpayers to raise queries, submit requests, and track resolutions. Accessible via the ZATCA official website, it offers services such as:

Technical support for ERPs and E-Invoicing.
Guidance on Zakat and tax return filings.
Assistance with withholding tax calculations.
Clarifications on VAT compliance and refund requests.

Ensure you have your Tax Identification Number (TIN) ready when logging a case to speed up verification.

2. ZATCA Live Chat Service

For quick, real-time assistance, corporate taxpayers can use ZATCA’s Live Chat option on its website. The chat connects you directly to a support officer and is ideal for:

Urgent queries on filing deadlines.
Clarification on tax payment procedures.
Understanding updates on new regulations.

Pro Tip: Use the chat during early working hours to reduce wait times, as midday traffic tends to be higher.

3. ZATCA Contact Centre

ZATCA operates a dedicated Contact Centre for businesses to call and receive official guidance. Corporate taxpayers can reach the centre via:

Local Toll-Free: 19993
International: +966 11 289 9999

This channel is particularly useful for issues requiring verbal clarification or when online systems are inaccessible.

4. Why These Channels Matter for Compliance

Misunderstandings or delays in communication with ZATCA can lead to penalties, especially for late filings, underpayment of taxes, or incorrect Zakat calculations. Leveraging these official channels ensures:

Faster dispute resolution.
Accurate compliance with Saudi tax regulations.
Reduced risk of administrative fines.

Warning: Avoid relying solely on unofficial advice—always verify through ZATCA’s official channels.

5. Best Practices for Corporate Taxpayers

Always record your case number when using the support portal or live chat.
Use multiple channels for urgent matters—call the Contact Centre while submitting an online ticket.
Schedule periodic compliance reviews with ZATCA’s help to avoid year-end surprises.

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