Running a business in New South Wales can be rewarding, but navigating the maze of regulations, licenses, permits, and government support programs can also be overwhelming. Whether you’re launching your first business, expanding to new markets, or recovering from unexpected challenges, having expert guidance can make all the difference. That’s where the Service NSW Business Concierge steps in—a free, personalised support service designed to help business owners succeed at every stage of their journey.
This detailed guide explores how you can effectively use the Service NSW Business Concierge to receive tailored support, save time, reduce stress, and access valuable resources that can accelerate your business growth.
What Is the Service NSW Business Concierge?
The Business Concierge is a unique program offered by Service NSW that provides one-on-one support to business owners. Instead of navigating different departments on your own, you’re assigned a dedicated advisor who acts as your personal guide through the government landscape.
Think of the Business Concierge as your bridge between the private sector and public services. They help you understand your obligations, identify opportunities, and complete key tasks—from starting up and applying for licenses to finding grants and preparing for government tenders.
Key Services Offered by the Business Concierge
The Business Concierge service can help you with a wide range of business activities, including:
- Registering your business and obtaining an ABN
- Applying for licenses and permits based on your industry
- Navigating NSW Government grants and financial support
- Accessing recovery assistance during natural disasters
- Understanding local and state regulations
- Connecting with regional and export growth programs
- Becoming tender-ready to supply goods or services to the NSW Government
Whether you’re just starting out or trying to scale your operations, the Business Concierge can streamline your path forward.
Who Can Use the Service?
The Service NSW Business Concierge is available to:
- New business owners looking to set up their first venture
- Existing businesses planning to expand locally or internationally
- Operators impacted by floods, bushfires, COVID-19 or other disruptions
- Entrepreneurs from Aboriginal and Torres Strait Islander communities
- Multicultural and linguistically diverse business owners
The service is completely free and accessible regardless of your business size or location within NSW.
How to Book a Session with a Business Concierge
Booking an appointment with the Business Concierge is easy and can be done online or by phone:
- Visit the official Service NSW Business page: service.nsw.gov.au/business
- Click on “Get personalised help from a Business Concierge”
- Fill out the enquiry form with details about your business and what assistance you need
- Choose your preferred consultation method—phone, video call, or in-person
- Submit your request and wait for confirmation
Alternatively, you can call 13 77 88 to book a session over the phone.
Modes of Consultation
To suit your preferences and schedule, consultations can be held via:
- Phone Call – Ideal for quick queries or broad overviews
- Video Conference – Useful for detailed discussions with document sharing
- In-Person Meeting – Available at selected Service NSW Centres across NSW
What to Expect During Your Consultation
When you meet with a Business Concierge, you’ll receive personalised attention and a structured plan of action. Here’s what a typical session includes:
- Discussion of your business idea or current operations
- Clarification of any licensing or compliance requirements
- Introduction to grants, rebates, or other financial aid programs
- Recommendations for government contracts, tenders, or export opportunities
- Referrals to other support programs such as Business Connect or Local Jobs Programs
Your concierge will also provide relevant follow-up materials via email, such as checklists, forms, and useful links.
Specialist Business Concierge Streams
Service NSW recognises that every business is unique. That’s why they offer tailored support through specialist concierge services, including:
- Aboriginal Business Concierge – Cultural and community-informed support for Aboriginal and Torres Strait Islander business owners
- Multicultural Business Support – Help for culturally and linguistically diverse business communities, including translation services if needed
- Export Advisors – Specialised guidance for businesses preparing to scale internationally
Real Business Impact
Thousands of NSW businesses have benefited from the Business Concierge service. From navigating COVID-19 recovery grants to launching new ventures in regional towns, entrepreneurs across the state are using this free, expert-led program to overcome roadblocks and grow their enterprises faster.
“The Business Concierge service helped me secure a small business grant and connected me to training programs I didn’t even know existed. The personalised help saved me weeks of time.” — NSW Small Business Owner
Conclusion: Empower Your Business with Concierge Support
The Service NSW Business Concierge isn’t just another government program—it’s a valuable partner in your business journey. With dedicated advisors, tailored support, and deep knowledge of NSW’s regulatory and funding landscape, this service can help you build, grow, and protect your business with confidence.
Don’t navigate business challenges alone—book your consultation today.
Visit the Service NSW Business Portal or call 13 77 88 to get started.
📬 Want to Share Your Experience?
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